NRS Customer Care
Our experienced customer service team is here to help.
questions about the
system are answered on
the FAQ page.
Get the Help You
Need,
When You
Need It, How
You
Need It.
| Monday – Friday: | 7:00 AM – MIDNIGHT [EST] |
| Saturday – Sunday: | 8:00 AM – MIDNIGHT [EST] |
Many Easy Ways
to Contact Us
for your convenience:
| Phone: | (800) 215-0931 |
| Email: | [email protected] |
for POS owners
NRS POS owners can also submit a support request through
the terminal. Visit the Training and Help or Tools screen
to contact our service department or request support.
We’ll Help You
Manage
Your POS
System
At NRS, we take customer support seriously, and we’re here for our retailers:
remote support
Getting help is easy. Speak with a real person – not a computer AI system.
As a result, you get one-on-one assistance from a team member who cares about your success.
representative
We train our customer service team in everything related to POS. They understand how the software and equipment work together to help you manage your business.
support options
We know how important your POS is for efficiently running your store. To provide the best service possible, we have English, Spanish and Hindi-speaking representatives.
Expert Tech Support
from NRS
Customer
Service Reps
system. Reach us for help with these topics and more:
Do you need help with how to use your POS system with integrated credit card processing? Or assistance solving a technical issue with your system? Our support team can answer your questions and troubleshoot any issues.
When you receive your POS system, our Installation Team will be able to help you with the installation process. NRS Customer Care will be here to support you from the day you set up your POS, to resolve whatever concerns or issues may come up.
Do you need to replace one of your POS equipment components? You’re covered by a manufacturer’s warranty for up to 12 months for repair or replacements. You can also buy a replacements plan for 2 more years of protection.
training for POS
A one-on-one virtual overview training session is included FREE with your purchase and installation of a new NRS POS. You can request this live video training session in English or Spanish.
You – Our
Customer –
Are
Our Top Priority
solutions for your POS; and the data shows it:
resolved customer’s requests
during first phone call
resolved customer’s requests
within 24 to 48 hours
Contact NRS
Customer
Care for
Assistance
call us at (800) 215-0931
or email us at [email protected]
Ready to upgrade
to the NRS POS?
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