Technical Support Engineer Level 4

Our company, National Retail Solutions (NRS),  currently a wholly owned subsidiary of IDT Corporation, is revolutionizing the independent retail industry by providing them with cost-effective, state of the art point of sale systems and complementary services such as apps for store management and consumer ordering, web store front for the store, and loyalty programs allowing small retailers to more effectively compete with the larger store chains and online merchants.  We are deployed in well over 20 thousand stores across the US at this time.

We are in search of a candidate who can understand the workings of our systems, and be the gatekeeper for issues escalated to the Engineering team. The candidate will investigate escalated issues from lower tiers of customer service and is expected to respond and resolve issues, or assign them to appropriate engineering resources.